Add User Access to Clicky

Adding New Users

Share access to your Clicky analytics with team members, clients, or stakeholders.

Invite a New User

Step-by-Step Process

1. Log into your Clicky account
2. Go to Preferences → Users
3. Click Add a User
4. Enter the user's email address
5. Select the access level:
   • Admin: Full access to all settings
   • User: View and analyze data
   • View Only: Read-only access
6. Choose which sites they can access (if you have multiple)
7. Click Send Invitation

Invitation Process

• User receives an email invitation
• They click the link to accept
• New account created or linked to existing Clicky account
• Access is immediately available

Access Configuration

Single Site Access

Grant access to just one website:

1. Select the specific site from the dropdown
2. Choose appropriate permission level
3. Send invitation

Multi-Site Access

For agencies or multi-property setups:

1. Select "All sites" or check individual sites
2. Apply consistent permission level
3. User sees all selected sites in their dashboard

Permission Levels Explained

Admin Access

Grants full control:

• Modify tracking settings
• Create and edit goals
• Manage other users
• Access billing (owner only)
• Delete data

Use for: Co-owners, senior team members, trusted partners

User Access

Standard team member access:

• View all reports
• Create personal dashboard views
• Export data
• Cannot modify site settings

Use for: Marketing team, analysts, developers

View Only Access

Restricted read access:

• View reports only
• No export capabilities
• No configuration access

Use for: Clients, executives, external stakeholders

Client Access for Agencies

Setting Up Client Access

1. Create user with View Only access
2. Enable white-label features (if available on your plan)
3. Customize the dashboard view if needed
4. Send branded invitation

Best Practices

• Use client's business email
• Document access in your records
• Set expectations about data visibility
• Schedule regular access reviews

Troubleshooting

Invitation Not Received

• Check spam/junk folders
• Verify email address spelling
• Resend invitation from Users panel
• Try alternative email address

User Can't Access Site

• Confirm site is selected in their permissions
• Verify invitation was accepted
• Check for typos in email address
• Ensure account is active