Adding and Removing Zyro Users | OpsBlu Docs

Adding and Removing Zyro Users

How to add and remove team members in Zyro. Covers invitation workflows, role assignment, access revocation, and user lifecycle management for analytics.

Guide to managing website access in Zyro, including adding collaborators and controlling who can edit your sites.

Prerequisites

To manage collaborators, you must have:

  • Zyro paid plan (Unleash, eCommerce, or eCommerce Plus)
  • Website ownership
  • Admin access to the Zyro account

Plan Limits:

  • Free: No collaborators (owner only)
  • Unleash: Limited collaboration features
  • eCommerce: Team collaboration available
  • eCommerce Plus: Full team management

Understanding Zyro User Management

Zyro handles user management at the account level, not per website. Users you invite have access based on their role and the permissions you grant them.

Access Types

Owner:

  • Full access to all websites
  • Billing and subscription management
  • User management
  • Cannot be transferred

Admin (if available on your plan):

  • Full access to websites
  • Cannot manage billing
  • Can manage other users (limited)

Editor (if available on your plan):

  • Edit website content
  • Cannot publish changes (depending on settings)
  • Cannot manage users
  • Cannot access billing

Adding Collaborators to Zyro

Best for: Giving specific access to team members

Step 1: Access Team Settings

Zyro Dashboard → Account Settings → Team / Users

Note: Zyro rebranded as Hostinger Website Builder in 2024. If your interface looks different, check under the Hostinger dashboard's website management section.

Step 2: Invite User

  1. Click Invite Team Member or Add User
  2. Enter collaborator's email address
  3. Select role/permissions:
    • Admin (full access except billing)
    • Editor (content editing only)
    • Custom (if available)
  4. Click Send Invitation

Note: Collaborator must have or create a Zyro account.

Step 3: Collaborator Accepts

  1. Collaborator receives email invitation
  2. Clicks Accept Invitation
  3. Signs in or creates Zyro account
  4. Gains access to shared websites

Last resort: Share login credentials

Drawbacks:

  • Security risk
  • No activity tracking
  • No granular permissions
  • Violates Terms of Service

Only use if your plan doesn't support team features.

Managing Existing Collaborators

View Team Members

Account Settings → Team / Users

Information shown:

  • Email address
  • Role/permission level
  • Status (Active/Pending)
  • Last activity
  • Date added

Change User Permissions

  1. Go to Account Settings → Team
  2. Find the user
  3. Click Edit or Change Role
  4. Select new permission level
  5. Click Save

Effect: Changes apply immediately

Remove Collaborator

  1. Account Settings → Team
  2. Find collaborator
  3. Click Remove or Delete
  4. Confirm removal

Effect: Immediate access revocation

Removing Collaborators

Pre-Removal Checklist

  • Save pending work: Ensure no unsaved changes
  • Notify collaborator: Professional courtesy
  • Document removal: Note reason and date
  • Review access: Check what they had access to

Remove Access

Account Settings → Team → Remove User

What happens:

  • Cannot access websites
  • Removed from team dashboard
  • May or may not receive notification (check settings)

Special Scenarios

Transfer Website Ownership

Zyro's transfer process (if available):

  1. Contact Zyro support
  2. Provide transfer details
  3. Both parties may need to confirm
  4. Website transferred to new account

Alternative (if direct transfer not available):

  1. Export website
  2. New owner imports to their account
  3. Reconnect domain and services
  4. Original owner can delete

Emergency Removal

  1. Remove collaborator immediately
  2. Change account password
  3. Review recent changes
  4. Check for unauthorized modifications
  5. Contact Zyro support if needed

Temporary Access

If you need to grant temporary access:

  1. Invite user with limited permissions
  2. Set calendar reminder to remove access
  3. Document access period
  4. Remove when project complete

Best Practice: Use lowest necessary permission level.

Zyro-Specific Considerations

Account vs Website Access

Important: Zyro manages access at the account level.

  • Users invited to account may see all websites
  • Check if you can restrict per-website access
  • May need separate accounts for different clients

Plan Limitations

Free Plan:

  • No team collaboration
  • Owner access only
  • Must upgrade for multi-user

Paid Plans:

  • Check your specific plan limits
  • Number of team members may be limited
  • Feature availability varies by plan

AI Website Builder Access

Team members with editor access can:

  • Use AI website builder tools
  • Regenerate content with AI
  • Modify AI-generated designs

Note: AI changes are immediate - ensure proper training.

Best Practices

Adding:

  • ✓ Use proper team features (not shared logins)
  • ✓ Grant minimum necessary permissions
  • ✓ Verify email before inviting
  • ✓ Communicate expectations
  • ✓ Review access regularly

Removing:

  • ✓ Remove when project ends
  • ✓ Notify collaborator beforehand
  • ✓ Check for pending changes
  • ✓ Update documentation
  • ✓ Change passwords if necessary

Troubleshooting

Can't Add Collaborator

Check:

  • Plan includes team features?
  • Reached team member limit?
  • Valid email address?
  • User already in team?

Fix:

  • Upgrade plan if needed
  • Remove inactive users
  • Verify email address
  • Check team roster

Collaborator Can't Access

Verify:

  • Invitation accepted?
  • Using correct email?
  • Zyro account created?
  • Proper permissions granted?

Fix:

  • Resend invitation
  • Check spam folder
  • Verify account exists
  • Review permission settings

Permissions Not Working

Issue: User has access but can't perform expected actions.

Fix:

  • Review role/permissions granted
  • Check plan limitations
  • Verify user is logged in
  • Contact Zyro support

Platform Notes

Zyro limitations:

  • Team features vary by plan
  • May not have per-website access control
  • Email-based invitations
  • Role permissions may be limited

Check:

  • Your specific plan documentation
  • Zyro Help Center
  • Contact support for clarification

Security Recommendations

Protect Your Account:

  • ✓ Use strong passwords
  • ✓ Enable two-factor authentication (if available)
  • ✓ Review team access regularly
  • ✓ Remove former team members promptly
  • ✓ Monitor account activity
  • ✓ Don't share login credentials

Monitor Access:

  • Check team roster monthly
  • Review activity logs (if available)
  • Audit permissions quarterly
  • Remove inactive users

Next Steps

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