Adding and Removing Tilda Users | OpsBlu Docs

Adding and Removing Tilda Users

How to add and remove team members in Tilda. Covers invitation workflows, role assignment, access revocation, and user lifecycle management for analytics.

Comprehensive guide for adding, managing, and removing user access to Tilda websites, including team collaboration and permission management.

Prerequisites

To manage users, you must have:

  • Owner or Admin access to Tilda project
  • Active Tilda subscription (varies by plan)
  • Understanding of Tilda plan limitations

Plan Considerations:

  • Free Plan: No team collaboration (single user)
  • Personal Plan: Up to 1 collaborator
  • Business Plan: Up to 5 collaborators
  • Business PRO: Up to 10 collaborators
  • Enterprise: Custom team size

Understanding Tilda User Access

Owner vs. Collaborators

Owner:

  • Primary account holder
  • Full project control
  • Billing and subscription access
  • Can add/remove collaborators
  • Manages all permissions
  • One owner per project

Collaborators:

  • Invited team members
  • Editing access (varies by role)
  • No billing access
  • Cannot manage other collaborators (unless admin)
  • Permissions set by owner
Tilda Project
├── Owner (Primary account)
│   ├── Full access
│   ├── Billing control
│   └── Team management
└── Collaborators
    ├── Administrator
    ├── Editor
    ├── Designer
    └── Viewer

Adding Collaborators to Tilda

Method 1: Via Project Settings

Best for: Adding individual team members

Step 1: Access Team Management

Tilda Dashboard:

Project Settings → Team

Or:

My Projects → Select Project → Settings icon → Team

Step 2: Invite Collaborator

  1. Click "Add Collaborator" or "+ Invite"

  2. Enter collaborator details:

Required information:

  • Email address: Collaborator's email
    • Example: collaborator@company.com
    • Must be unique
    • Doesn't require existing Tilda account
  • Name: Display name (optional)
    • Example: John Doe

  1. Assign role:

    • Administrator: Full editing access
    • Editor: Content editing
    • Designer: Design and layout
    • Viewer: Read-only access

  2. Set specific permissions (varies by plan):

    • Access to all pages or specific pages
    • Export permissions
    • Publishing permissions

  3. Click "Send Invitation"

Step 3: Collaborator Accepts Invitation

Invitation email:

Subject: [Owner Name] invited you to collaborate on [Project Name]

You've been invited to collaborate on a Tilda project.

Project: [Project Name]
Role: [Role Name]

Click to accept:
[Accept Invitation]

If you don't have a Tilda account, you'll need to create one.

Acceptance process:

  1. Click "Accept Invitation" in email
  2. Create Tilda account (if new user)
    • Or log in to existing account
  3. Set up account details
  4. Project appears in their dashboard
  5. Can now access project

Invitation validity: 7-14 days

Method 2: Quick Add (Business Plans)

For existing Tilda users:

  1. Project Settings → Team
  2. Enter email of existing Tilda user
  3. Select role
  4. Click "Add"
  5. User immediately gets access (no invitation email)

Requirement: User must already have Tilda account.

Managing Collaborators

View Team Members

Project Settings → Team

Displays:

  • Collaborator name
  • Email address
  • Role/access level
  • Status (Active/Pending/Invited)
  • Last activity
  • Date added

Filter by:

  • Role (Administrator, Editor, Designer, Viewer)
  • Status (Active, Pending, Inactive)
  • Access level

Search:

  • By name
  • By email address

Check Pending Invitations

Invitation statuses:

  • Pending: Email sent, not yet accepted
  • Active: Invitation accepted, has access
  • Expired: Invitation expired

Resend invitation:

  1. Find pending collaborator
  2. Click "Resend" or resend icon
  3. New invitation email sent
  4. Previous link invalidated

Cancel invitation:

  1. Find pending collaborator
  2. Click "Cancel" or trash icon
  3. Invitation becomes invalid
  4. Email link won't work

Change Collaborator Role

  1. Project Settings → Team
  2. Click collaborator name or edit icon
  3. Select new role:
    • Administrator
    • Editor
    • Designer
    • Viewer
  4. Modify specific permissions (if available)
  5. Save changes

Effective immediately: Changes apply on next action.

Modify Specific Permissions

Advanced plans allow:

Page access:

  • All pages
  • Specific pages only
  • Folder-based access

Feature access:

  • ☑ Can publish pages
  • ☑ Can export pages
  • ☑ Can edit SEO
  • ☑ Can manage integrations
  • ☐ Cannot delete pages (example restriction)

Example configuration:

Collaborator: Marketing Manager
Role: Editor
Pages: Marketing folder only
Permissions:
☑ Edit content
☑ Publish pages
☑ Edit SEO
☐ Delete pages
☐ Export pages

Removing Collaborators

Pre-Removal Checklist

Before removing collaborator access:

  • Review contributions: Check their work
  • Export important content: Save their changes
  • Transfer page ownership: Reassign if needed
  • Notify team: Inform stakeholders
  • Document removal: Record reason and date
  • Backup project: Create project backup

Method 1: Remove Collaborator

Step 1: Access Team Settings

Project Settings → Team

Step 2: Remove Collaborator

  1. Find collaborator in list
  2. Click "Remove" or trash icon
  3. Confirmation dialog:
    Remove [Collaborator Name]?
They will immediately lose access to this project.
All pages they created will remain.
This action cannot be undone.
  4. Click "Remove" to confirm

What happens:

  • Collaborator loses access immediately
  • Project removed from their dashboard
  • Cannot access project editor
  • All pages they created remain
  • Edit history preserved
  • No automatic notification sent

Method 2: Change to Viewer Role

Alternative to full removal:

  1. Project Settings → Team
  2. Edit collaborator
  3. Change role to "Viewer" (read-only)
  4. Save

Effect: Maintains access for reference but prevents editing.

Special Scenarios

Transferring Project Ownership

Transfer project to another user:

Transfer Process

Project Settings → Transfer Project

Steps:

  1. Enter new owner's email
  2. Confirm transfer
  3. New owner accepts transfer
  4. Ownership transfers
  5. Billing responsibility transfers

Previous owner:

  • Becomes collaborator (if kept on project)
  • Loses admin access
  • No longer billed

Important: Cannot be undone easily.

Emergency Access Revocation

Security incident or immediate removal:

Immediate steps:

  1. Remove collaborator (Project Settings → Team → Remove)
  2. Change project password (if enabled)
  3. Review recent changes:
    • Check edited pages
    • Verify published content
    • Review unpublished changes
  4. Restore from backup if needed
  5. Audit project history

Post-incident:

  • Review all collaborator access
  • Document incident
  • Update security policies
  • Strengthen permissions

Contractor/Agency Offboarding

End of project:

During project:

  • Grant minimum necessary access
  • Monitor changes regularly
  • Set clear deliverables
  • Document access in agreement

Upon completion:

  1. Final review and approval
  2. Export completed work
  3. Document all changes
  4. Remove access after final approval
  5. Process final payment
  6. Archive project documentation

Best practices:

  • Set end date at project start
  • Calendar reminder for access removal
  • Written access agreement
  • Regular progress reviews
  • Clear communication

Plan-Specific Limitations

Free Plan

Collaborator access:

  • ✗ No team collaboration
  • Single user only (owner)
  • No sharing features

Workaround: Upgrade to paid plan.

Personal Plan

Collaborator limits:

  • ✓ Up to 1 collaborator
  • ✓ Basic roles
  • Limited permissions

Reaching limit: Upgrade to Business plan.

Business Plan

Collaborator capabilities:

  • ✓ Up to 5 collaborators
  • ✓ All role types
  • ✓ Advanced permissions
  • ✓ Page-specific access

Business PRO

Enhanced features:

  • ✓ Up to 10 collaborators
  • ✓ Full permission control
  • ✓ Advanced collaboration tools
  • ✓ Project history and versioning

Enterprise

Maximum capabilities:

  • ✓ Custom team size
  • ✓ Advanced permission system
  • ✓ Priority support
  • ✓ Custom workflows
  • ✓ API access for user management

Best Practices

Adding Collaborators

Security-first approach:

  • ✓ Use work email addresses
  • ✓ Grant minimum necessary access
  • ✓ Document access purpose
  • ✓ Set review date for temporary access
  • ✓ Individual accounts (no sharing)
  • ✗ Don't share owner credentials
  • ✗ Don't grant admin access unnecessarily

Onboarding checklist:

  • Send invitation
  • Provide welcome materials
  • Set clear expectations
  • Show project structure
  • Share design guidelines
  • Document responsibilities
  • Set access review date

Removing Collaborators

Clean offboarding:

  • ✓ Remove on last day
  • ✓ Review contributions
  • ✓ Export important work
  • ✓ Document removal
  • ✓ Notify team
  • ✓ Maintain audit trail
  • ✗ Don't delay removal
  • ✗ Don't leave inactive accounts

Communication:

  • Inform collaborator before removal (if appropriate)
  • Thank for contributions
  • Explain access timeline
  • Provide final deliverables
  • Answer questions

Regular Maintenance

Monthly review:

  • List all collaborators
  • Verify access still needed
  • Check pending invitations
  • Remove inactive collaborators (90+ days)
  • Review role assignments
  • Update documentation

Quarterly audit:

  • Full access review
  • Compliance verification
  • Update team documentation
  • Test invitation process
  • Review security settings

Troubleshooting

Collaborator Can't Accept Invitation

Common issues:

1. Email not received:

  • Check spam/junk folder
  • Verify email address correct
  • Resend invitation
  • Try different email address

2. Invitation expired:

  • Tilda invitations expire
  • Cancel old invitation
  • Send new invitation

3. Link doesn't work:

  • Invitation may be canceled
  • Link might be broken
  • Request new invitation

4. "Already a collaborator" error:

  • Email already added
  • Check team list
  • May need to remove and re-add

Collaborator Can't Access Project

Diagnosis:

  1. Verify invitation accepted
  2. Check logged into correct Tilda account
  3. Confirm correct email used
  4. Verify project in their dashboard
  5. Check access not removed

Solutions:

  • Log out and back in
  • Clear browser cache
  • Try different browser
  • Verify invitation status
  • Contact Tilda support

Can't Add More Collaborators

Cause: Plan limit reached

Solutions:

  • Remove inactive collaborators
  • Upgrade to higher plan
  • Prioritize essential team members
  • Use temporary access rotation

Removed Collaborator Still Has Access

Check:

  1. Verified removed from team list
  2. Collaborator logged out and back in?
  3. Browser cache cleared?
  4. Multiple Tilda accounts?

Fix:

  1. Verify removal in settings
  2. Ask collaborator to log out
  3. Wait 5-10 minutes for sync
  4. Change project password (if enabled)
  5. Contact Tilda support

Tilda Mobile App

Collaborator Management

Mobile app (iOS/Android):

View collaborators:

  • Projects → Select Project → Team
  • View collaborator list
  • Check status

Limited management:

  • May not support adding collaborators
  • May not support removal
  • Desktop recommended for full management

Collaboration Features

Project History

Track changes:

Project Settings → History

Features:

  • View change history
  • See who made changes
  • Restore previous versions
  • Compare versions

Useful for:

  • Reviewing collaborator work
  • Undoing mistakes
  • Audit trail

Comments and Feedback

Collaborate on pages:

  • Leave comments on blocks
  • Tag team members
  • Resolve feedback
  • Track discussions

Enable:

Page Settings → Comments

Notifications

Activity alerts:

User Settings → Notifications

Get notified about:

  • New collaborator added
  • Pages published
  • Comments on your work
  • Mentions in feedback

Next Steps

Quick Reference

When to Add Collaborators

Add when:

  • Team member needs regular access
  • Long-term collaboration
  • Specific content responsibility
  • Multiple people managing project

Don't add for:

  • One-time review (use preview link)
  • External feedback
  • Temporary consultation
  • View-only stakeholders (use Viewer role)

Collaborator Lifecycle

1. Identify need
   ↓
2. Send invitation
   ↓
3. Collaborator accepts
   ↓
4. Provide training
   ↓
5. Monitor activity
   ↓
6. Regular access review
   ↓
7. Remove when not needed
   ↓
8. Document removal
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