Adding and Removing Strikingly Users | OpsBlu Docs

Adding and Removing Strikingly Users

Complete guide to managing team members and collaborators on Strikingly websites

Comprehensive guide for adding, managing, and removing user access to Strikingly websites, including team collaboration features.

Prerequisites

To manage users, you must have:

  • Owner or Admin access to Strikingly site
  • Active Strikingly subscription (varies by plan)
  • Understanding of Strikingly plan limitations

Plan Considerations:

  • Free Plan: No team member support (single user)
  • Limited Plan: No team collaboration
  • Pro Plan: Up to 2 team members
  • VIP Plan: Up to 10 team members
  • Enterprise: Custom team size

Understanding Strikingly User Access

Owner vs. Team Members

Owner:

  • Primary account holder
  • Full website control
  • Billing and subscription access
  • Can add/remove team members
  • One owner per site

Team Members:

  • Invited collaborators
  • Limited or full editing access
  • No billing access
  • Cannot manage other team members
  • Permissions set by owner
Strikingly Website
├── Owner (Primary account)
│   ├── Full site access
│   ├── Billing control
│   └── Team management
└── Team Members
    ├── Team Member 1 (Full access)
    ├── Team Member 2 (Limited access)
    └── Team Member 3 (Blog only)

Adding Team Members to Strikingly

Method 1: Via Site Dashboard

Best for: Adding individual team members

Step 1: Access Team Settings

Strikingly Editor:

Settings → Team

Or:

Dashboard → Select Site → Settings → Team

Step 2: Invite Team Member

  1. Click "Add Team Member" or "+ Invite Member"

  2. Enter member information:

Required fields:

  • Email address: Team member's email
    • Example: member@company.com
    • Must be unique
    • Doesn't require existing Strikingly account
  • Name: Display name (optional but recommended)
    • Example: John Doe

  1. Set permissions (if available on your plan):

    • Full Access: Edit all site sections
    • Limited Access: Specific sections only
    • Blog Editor: Blog posts only
    • Store Manager: E-commerce only (if applicable)

  2. Click "Send Invitation"

Step 3: Team Member Accepts Invitation

Invitation email:

Subject: [Owner Name] invited you to collaborate on [Site Name]

You've been invited to help manage [Site Name] on Strikingly.

Click to accept invitation:
[Accept Invitation Button]

If you don't have a Strikingly account, you'll need to create one.

Acceptance process:

  1. Click "Accept Invitation" in email
  2. Create Strikingly account (if new user)
    • Or log in to existing account
  3. Complete account setup
  4. Site appears in their dashboard
  5. Can now access site editor

Invitation validity: 7-14 days (varies)

Method 2: Share Editor Access (Limited Plans)

For plans without team features:

Password protection workaround:

  1. Settings → Password
  2. Set editor password
  3. Share password with collaborators
  4. They enter password to access editor

Note: Less secure, not recommended for permanent access. All users share same login.

Managing Team Members

View Team Members

Settings → Team

Displays:

  • Member name
  • Email address
  • Access level
  • Status (Active/Pending)
  • Date added
  • Last active (some plans)

Check Pending Invitations

Invitation statuses:

  • Pending: Not yet accepted
  • Active: Accepted, can access site
  • Expired: Invitation expired

Resend invitation:

  1. Find pending member
  2. Click "Resend Invitation"
  3. New email sent
  4. Previous invitation invalidated

Cancel invitation:

  1. Find pending member
  2. Click "Cancel" or "Remove"
  3. Invitation becomes invalid

Change Team Member Permissions

If supported by your plan:

  1. Settings → Team
  2. Click team member
  3. Change access level:
    • Full Access
    • Limited Sections
    • Blog Only
    • Store Only
  4. Save changes

Effective immediately: Changes apply on next login.

Removing Team Members

Pre-Removal Checklist

Before removing team member access:

  • Review contributions: Check what they edited
  • Export important work: Save their content
  • Transfer ownership: Reassign critical content
  • Notify stakeholders: Inform team
  • Document removal: Record reason and date
  • Plan communication: How to inform team member

Method 1: Remove Team Member

Step 1: Access Team Settings

Settings → Team

Step 2: Remove Member

  1. Find team member in list
  2. Click "Remove" or trash icon
  3. Confirmation dialog:
    Remove [Member Name] from this site?
They will immediately lose access.
All content they created will remain.
This cannot be undone.
  4. Click "Remove" to confirm

What happens:

  • Member loses access immediately
  • Site removed from their dashboard
  • Cannot access editor
  • All content preserved
  • Change history maintained
  • No automatic notification sent

Method 2: Change Permissions to Lowest

Alternative to full removal:

  1. Settings → Team
  2. Edit member
  3. Change to most restrictive access
  4. Save

Effect: Severely limits access without full removal.

Special Scenarios

Changing Site Ownership

Transfer ownership to another user:

Transfer Process

Settings → Transfer Site

Steps:

  1. Enter new owner's email
  2. Confirm transfer details
  3. New owner accepts transfer
  4. Ownership transfers
  5. Billing responsibility transfers

Previous owner:

  • Becomes regular team member (if kept on)
  • Loses admin access
  • No longer billed

Important: Cannot be undone. Plan carefully.

Emergency Access Revocation

Security incident or immediate removal:

Immediate steps:

  1. Remove team member (Settings → Team → Remove)
  2. Change editor password (if shared password used)
  3. Review recent changes:
    • Check edited pages
    • Verify published content
    • Review blog posts
  4. Restore from backup if needed (use Site History)
  5. Change any shared credentials

Post-incident:

  • Review all team access
  • Document incident
  • Update security practices
  • Consider more restrictive permissions

Contractor/Freelancer Offboarding

End of project:

During project:

  • Grant minimum necessary access
  • Set clear scope and timeline
  • Monitor changes regularly
  • Document access in contract

Upon completion:

  1. Final review and approval
  2. Export/document their work
  3. Review all changes
  4. Remove access immediately after approval
  5. Process final payment
  6. Archive project documentation

Best practices:

  • Set expected end date at start
  • Calendar reminder for removal
  • Written access agreement
  • No billing information access
  • Monitor during engagement

Plan-Specific Limitations

Free Plan

Team member access:

  • ✗ No team member support
  • Single user only (owner)
  • No collaboration features

Workaround: Upgrade to paid plan for team features.

Limited Plan

Team member access:

  • ✗ No team collaboration
  • Owner only

Workaround: Upgrade to Pro plan.

Pro Plan

Team member limits:

  • ✓ Up to 2 team members
  • ✓ Basic access control
  • ✓ Invitation system

Reaching limit:

  • Remove inactive members
  • Upgrade to VIP plan
  • Rotate temporary access

VIP Plan

Team member capabilities:

  • ✓ Up to 10 team members
  • ✓ Advanced permissions
  • ✓ Better collaboration tools
  • ✓ Access control per section

Enterprise Plan

Enhanced features:

  • ✓ Custom team size
  • ✓ Advanced permissions
  • ✓ Priority support
  • ✓ Custom workflows

Best Practices

Adding Team Members

Security-first approach:

  • ✓ Use work email addresses
  • ✓ Grant minimum necessary access
  • ✓ Document access purpose
  • ✓ Set review date for temporary access
  • ✓ Individual accounts (not shared login)
  • ✗ Don't share owner credentials
  • ✗ Don't add members "just in case"

Onboarding checklist:

  • Send invitation
  • Provide welcome/training
  • Set clear expectations
  • Show editing scope
  • Provide content guidelines
  • Document responsibilities
  • Set access review date

Removing Team Members

Clean offboarding:

  • ✓ Remove on last day of access
  • ✓ Review contributions
  • ✓ Export important work
  • ✓ Document removal
  • ✓ Notify team
  • ✓ Keep audit trail
  • ✗ Don't delay removal
  • ✗ Don't leave inactive accounts

Communication:

  • Inform member before removal (if appropriate)
  • Thank for contributions
  • Explain access timeline
  • Answer questions

Regular Maintenance

Monthly review:

  • List all team members
  • Verify access still needed
  • Check pending invitations
  • Remove inactive members (90+ days)
  • Review access levels
  • Update documentation

Quarterly audit:

  • Full access review
  • Verify security compliance
  • Update team documentation
  • Test invitation process

Troubleshooting

Team Member Can't Accept Invitation

Common issues:

1. Email not received:

  • Check spam/junk folder
  • Verify email address correct
  • Resend invitation
  • Try different email

2. Invitation expired:

  • Strikingly invitations expire
  • Cancel old invitation
  • Send new invitation

3. Link doesn't work:

  • Invitation may be canceled
  • Link might be broken
  • Request new invitation

4. "Already a member" error:

  • Email already added
  • Check team members list
  • May need to remove and re-add

Team Member Can't Access Site

Diagnosis:

  1. Verify invitation accepted
  2. Check member logged into Strikingly
  3. Confirm correct email used
  4. Verify site in their dashboard
  5. Check access not removed

Solutions:

  • Log out and back in
  • Clear browser cache
  • Try different browser
  • Verify invitation status
  • Contact Strikingly support

Can't Add More Team Members

Cause: Plan limit reached

Solutions:

  • Remove inactive members
  • Upgrade to higher plan
  • Prioritize essential members
  • Use time-limited access

Removed Member Still Has Access

Check:

  1. Verified removed from team list
  2. Member logged out and back in?
  3. Browser cache cleared?
  4. Multiple Strikingly accounts?

Fix:

  1. Verify removal in settings
  2. Ask member to log out
  3. Wait 5-10 minutes
  4. Change editor password (if shared)
  5. Contact Strikingly support

Strikingly Mobile App

Team Member Access

Mobile app (iOS/Android):

View team members:

  • Mobile dashboard → Site → Settings → Team
  • View member list

Limited management:

  • May not support adding members
  • May not support removal
  • Desktop recommended for full management

Collaboration Features

Change Tracking

Some plans include:

  • Change history
  • Activity feed
  • Member notifications
  • Revision tracking

Enable notifications:

Settings → Notifications → Team Activity

Alerts for:

  • New member added
  • Content published
  • Pages edited
  • Major changes

Site History

Restore previous versions:

Settings → Site History

Features:

  • View past versions
  • Restore specific version
  • Compare changes
  • See who made changes

Useful when:

  • Need to undo changes
  • Review member contributions
  • Restore accidentally deleted content

Next Steps

Quick Reference

When to Add Team Members

Add when:

  • Team member needs regular access
  • Long-term collaboration
  • Specific content responsibility
  • Multiple people managing site

Don't add for:

  • One-time consultation
  • External review (use preview link)
  • Temporary feedback
  • Non-editing stakeholders

Team Member Lifecycle

1. Identify need
   ↓
2. Send invitation
   ↓
3. Member accepts
   ↓
4. Provide training
   ↓
5. Monitor activity
   ↓
6. Regular access review
   ↓
7. Remove when not needed
   ↓
8. Document removal
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