Adding and Removing Jimdo Users | OpsBlu Docs

Adding and Removing Jimdo Users

How to add and remove team members in Jimdo. Covers invitation workflows, role assignment, access revocation, and user lifecycle management for analytics.

Comprehensive guide for adding, managing, and removing user access on Jimdo websites, covering all plan types and user roles.

Prerequisites

To manage users, you must:

  • Have Admin access to the Jimdo website
  • Active Jimdo subscription (user management varies by plan)
  • Understand Jimdo plan limitations

Plan Considerations:

  • Start: No multi-user support (single user only)
  • Grow: Up to 5 users
  • Business: Up to 10 users
  • VIP: Up to 10 users
  • Jimdo Creator: Limited user management

Understanding Jimdo User Access

Account vs. Website Access

Jimdo Account:

  • Personal Jimdo login credentials
  • Can access multiple websites
  • Manages billing and settings
  • Individual email address

Website Access:

  • Permission to edit specific website
  • Granted by website admin
  • Different access levels per site
  • No billing access
User Account (user@example.com)
├── Website A (Admin access)
├── Website B (Editor access)
└── Website C (No access)

User Types

Owner/Admin:

  • Full website control
  • Billing and subscription management
  • Can add/remove users
  • One per website (transferable)

Editor/Collaborator:

  • Content editing access
  • Cannot manage users
  • Cannot access billing
  • Limited settings access

Adding Users to Jimdo

Method 1: Via Dashboard (Jimdo Dolphin)

Best for: Jimdo Dolphin websites

Step 1: Access User Management

Dashboard → Settings → Users & Access

Screenshot reference: Dashboard icon (bottom left) → Settings → Users

Step 2: Invite User

  1. Click "Invite User" or "+ Add User"
  2. Enter email address: User's Jimdo account email
  3. Select access level:
    • Admin (full access)
    • Editor (content only)
  4. Click "Send Invitation"

Step 3: User Accepts Invitation

User receives email:

Subject: [Your Name] invited you to collaborate on [Website Name]

You've been invited to help manage [Website Name].
Click below to accept the invitation.

[Accept Invitation]

If you don't have a Jimdo account, you'll create one first.

Acceptance process:

  1. Click "Accept Invitation"
  2. Log in to Jimdo account (or create one)
  3. Website appears in user's dashboard
  4. User can now access website

Method 2: Via Dashboard (Jimdo Creator)

Best for: Classic Jimdo Creator websites

Step 1: Access Administration

Log in → Admin area → Settings → User Administration

Step 2: Add New User

  1. Click "Add User"
  2. Enter details:
    • Email address: User's email
    • Name: Display name
    • Access level: Select role
  3. Send invitation: Check box to email user
  4. Click "Save"

Note: Jimdo Creator has more limited user management than Jimdo Dolphin.

Method 3: Transfer Ownership

When to transfer:

  • Selling website to client
  • Changing company ownership
  • Passing to new administrator

Transfer Process (Jimdo Dolphin)

Step 1: Prepare for Transfer

Pre-transfer checklist:

  • Ensure new owner has Jimdo account
  • Export important data
  • Document current settings
  • Note connected services (domain, email)
  • Verify billing transfer plan

Step 2: Initiate Transfer

Dashboard → Settings → General → Transfer Website

Required information:

  • New owner's email address
  • Confirmation of billing responsibility

Step 3: New Owner Accepts

  1. New owner receives email
  2. Clicks "Accept Transfer"
  3. Confirms billing responsibility
  4. Website transfers to their account
  5. Original owner loses access

Important:

  • Previous owner is automatically removed
  • Billing transfers to new owner
  • Cannot be undone
  • Domain transfers separately (if Jimdo domain)

Managing Existing Users

View Current Users

Jimdo Dolphin:

Dashboard → Settings → Users & Access

Displays:

  • User name and email
  • Access level (Admin/Editor)
  • Invitation status (Accepted/Pending)
  • Last activity (some plans)

Jimdo Creator:

Admin → Settings → User Administration

Change User Access Level

Jimdo Dolphin:

  1. Navigate to Settings → Users & Access
  2. Find user in list
  3. Click access level dropdown
  4. Select new level:
    • Admin
    • Editor
  5. Changes save automatically

Jimdo Creator:

  1. Navigate to Settings → User Administration
  2. Click user name
  3. Change Access Level
  4. Click "Save"

Resend Invitation

If user hasn't accepted:

  1. Settings → Users & Access
  2. Find pending invitation
  3. Click Resend Invitation
  4. User receives new email

Troubleshooting:

  • Check spam folder
  • Verify email address correct
  • Invitation expires after 30 days
  • Cancel and re-invite if expired

Removing Users from Jimdo

Pre-Removal Checklist

Before removing user access:

  • Review recent changes: Check what they edited
  • Transfer ownership: Reassign important content
  • Export content: Save their work if needed
  • Notify stakeholders: Inform team of access removal
  • Document reason: Keep audit trail
  • Revoke connected accounts: Google Analytics, etc.

Method 1: Remove User (Jimdo Dolphin)

Step 1: Access User Management

Dashboard → Settings → Users & Access

Step 2: Remove User

  1. Find user in list
  2. Click "Remove" or trash icon
  3. Confirmation dialog:
    Remove [User Name]?
They will immediately lose access to this website.
Their changes will remain.
  4. Click "Remove" to confirm

What happens:

  • User loses access immediately
  • Website removed from their dashboard
  • All content they created remains
  • No notification sent to user
  • Change history preserved

Method 2: Cancel Pending Invitation

For users who haven't accepted yet:

  1. Settings → Users & Access
  2. Find Pending invitation
  3. Click Cancel invitation
  4. Invitation link becomes invalid

Method 3: Remove User (Jimdo Creator)

Admin → Settings → User Administration
  1. Click user name
  2. Click Delete User
  3. Confirm deletion
  4. User removed immediately

Special Scenarios

Removing the Owner

Cannot directly remove owner:

  • Owner must transfer website first
  • Or cancel subscription (deletes website)

Process:

  1. Transfer ownership to another user
  2. New owner can then remove old owner (as regular user)

Emergency Access Revocation

Security incident or immediate removal needed:

Immediate steps:

  1. Remove user from Settings → Users & Access
  2. Change admin password (if account compromised)
  3. Audit recent changes:
    • Check website content
    • Review design changes
    • Verify settings
  4. Restore from backup if needed
  5. Review connected services:
    • Google Analytics access
    • Social media connections
    • Third-party integrations

Post-incident:

  • Review all user access
  • Document incident
  • Update security practices
  • Consider enabling 2FA

Contractor/Freelancer Offboarding

End of project:

During project:

  • Grant Editor access (not Admin)
  • Monitor changes regularly
  • Document their access scope

Upon completion:

  1. Export final website for backup
  2. Review all changes they made
  3. Document completed work
  4. Remove access immediately after sign-off
  5. Send final invoice/payment
  6. Keep project documentation

Best practices:

  • Set expected end date upfront
  • Create timeline for access removal
  • Have written agreement about access
  • Don't share admin credentials

Plan-Specific Limitations

Jimdo Start Plan

User management:

  • ✗ No multi-user support
  • ✗ Cannot add collaborators
  • Single user only (owner)

Workaround:

  • Upgrade to Grow plan for user management
  • Share login credentials (not recommended)

Jimdo Grow Plan

User limits:

  • ✓ Up to 5 users
  • ✓ Admin and Editor roles
  • ✓ User invitation system

Reaching limit:

  • Remove inactive users
  • Upgrade to Business plan
  • Prioritize active collaborators

Jimdo Business/VIP Plans

User limits:

  • ✓ Up to 10 users
  • ✓ Full role management
  • ✓ Advanced access controls

Best Practices

Adding Users

Security-first approach:

  • ✓ Grant minimum access needed (Editor vs. Admin)
  • ✓ Use work email addresses
  • ✓ Document why access is granted
  • ✓ Set review date for temporary access
  • ✓ Require strong passwords
  • ✗ Don't share admin credentials
  • ✗ Don't add users "just in case"

Onboarding checklist:

  • Send invitation with welcome message
  • Provide style guide or content guidelines
  • Set expectations for their role
  • Schedule training session if needed
  • Document their responsibilities

Removing Users

Clean offboarding:

  • ✓ Remove access same day as departure
  • ✓ Export their work before removal
  • ✓ Document removal date and reason
  • ✓ Notify team of access change
  • ✓ Audit their recent activity
  • ✗ Don't delay removal "to be nice"
  • ✗ Don't leave inactive accounts

Maintain audit trail:

  • Log when user added
  • Note who added them
  • Document access level changes
  • Record removal date and reason
  • Keep for compliance period

Regular Maintenance

Monthly review:

  • List all current users
  • Verify each user still needs access
  • Check for pending invitations (cancel old ones)
  • Review access levels appropriate
  • Remove inactive users (90+ days)

Quarterly audit:

  • Full user access review
  • Update documentation
  • Verify compliance with security policies
  • Test invitation process

Troubleshooting

User Can't Accept Invitation

Common issues:

1. Email not received:

  • Check spam/junk folder
  • Verify email address correct
  • Resend invitation
  • Try different email address

2. Invitation expired:

  • Jimdo invitations expire after 30 days
  • Cancel old invitation
  • Send new invitation

3. User has no Jimdo account:

  • They must create Jimdo account first
  • Use same email as invitation
  • Then accept invitation

4. "Already has access" error:

  • User already added to website
  • Check user list
  • Remove and re-add if needed

User Can't Access Website

Diagnosis:

  1. Verify user accepted invitation
  2. Check user is logged into correct Jimdo account
  3. Confirm website appears in their dashboard
  4. Verify access level is correct

Solutions:

  • User must log out and back in
  • Clear browser cache
  • Try different browser
  • Contact Jimdo support if persistent

Can't Add More Users

Cause: Plan limit reached

Solutions:

  • Remove inactive users
  • Upgrade to higher plan
  • Share access with fewer people
  • Use editor access instead of admin (frees admin slots)

Removed User Still Has Access

Rare but possible:

  • Cache issue: User must log out
  • Multiple Jimdo accounts: Check correct one
  • Website transfer in progress
  • Contact Jimdo support

Immediate fix:

  1. Verify user removed from list
  2. Ask user to log out completely
  3. Clear browser data
  4. Wait 5-10 minutes for sync
  5. Contact Jimdo support if continues

Jimdo Creator vs Jimdo Dolphin Differences

User Management Differences

Jimdo Dolphin (newer):

  • ✓ Modern user interface
  • ✓ Real-time invitation status
  • ✓ Email notifications
  • ✓ Cleaner access control
  • ✓ Better mobile access

Jimdo Creator (classic):

  • Basic user administration
  • Limited role options
  • Less intuitive interface
  • Legacy system

Recommendation: Migrate to Jimdo Dolphin for better user management.

Next Steps

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