How to Fix Duda Tracking Events Not Firing

General Guide: See Events Not Firing for universal debugging steps.

Duda-Specific Causes

Configuration Issues

• Native integration not enabled
• Wrong tracking ID entered
• Code in wrong location (Head vs Body HTML)

Publishing/Cache Issues

• Site not published after changes
• CDN cache serving old version
• Browser cache showing outdated code

Code Conflicts

• Multiple tracking implementations
• JavaScript errors from widgets
• Consent management blocking scripts

Ecommerce-Specific

• dmAPI not available on page
• Wrong page type for events
• DOM selectors not matching theme

Diagnostic Steps

Step 1: Verify Integration Settings

1. Go to Site Settings in Duda editor
2. Check native integrations (GA, GTM, Meta Pixel)
3. Verify IDs are correct

Step 2: Check Head/Body HTML

1. Go to Site Settings > Head HTML
2. Verify tracking code is present and correct
3. Check Body HTML for additional scripts

Step 3: View Page Source

1. Visit your live site (not editor preview)
2. Right-click > View Page Source
3. Search for your tracking code/IDs
4. Confirm code is in correct location

Step 4: Check Browser Console

1. Open DevTools (F12)
2. Go to Console tab
3. Look for JavaScript errors (red messages)
4. Check for blocked resources

Step 5: Test with Debug Tools

Google Analytics:

• GA4 Realtime reports
• GA Debugger extension
• GTM Preview Mode

Meta Pixel:

• Meta Pixel Helper extension
• Events Manager Test Events

GTM:

• GTM Preview Mode
• Tag Assistant extension

Duda-Specific Fixes

Fix 1: Clear CDN Cache

After making tracking changes:

1. Go to Site Settings > Advanced
2. Find CDN/cache settings
3. Clear cache
4. Wait a few minutes
5. Test on live site

Fix 2: Republish Site

1. Make any minor edit in editor
2. Click Publish
3. Wait for publish confirmation
4. Test on live site (not preview)

Fix 3: Use Native Integrations

If manual code isn't working, try native:

1. Remove manual code from Head/Body HTML
2. Use Site Settings > integrations
3. Enter only your tracking ID
4. Publish and test

Fix 4: Fix Code Placement

Correct placement:

• GTM head code → Head HTML
• GTM noscript → Body HTML
• GA4/Meta Pixel → Head HTML

Common mistake: Putting all code in Head HTML (noscript should be in Body).

Fix 5: Check Consent Settings

If using a consent management:

1. Check consent tool is configured correctly
2. Verify tracking fires after consent
3. Test by granting consent manually

Fix 6: Debug dmAPI (Ecommerce)

For ecommerce events:

// Test in browser console on product page
console.log(window.dmAPI);
console.log(window.dmAPI.getProductInfo());

If dmAPI is undefined, you're not on an ecommerce page or ecommerce isn't enabled.

Common Issues & Solutions

Testing Checklist

• Tracking IDs are correct
• Code is in correct location (Head/Body HTML)
• Site is published (not just saved)
• CDN cache is cleared
• Code appears in page source
• No JavaScript errors in console
• Events appear in platform dashboards
• Tested in incognito mode
• Tested on different browsers
• Ecommerce: dmAPI is available