Removing User Access
Revoke access when team members leave, projects end, or access is no longer needed.
Remove a User
Complete Access Removal
- Log into Clicky
- Go to Preferences → Users
- Find the user to remove
- Click Delete or Remove
- Confirm the removal
What Happens
- User immediately loses access
- They cannot view any data
- Their account remains (if they have other sites)
- No data is deleted
Partial Access Removal
Remove Specific Site Access
Instead of full removal, limit to certain sites:
- Edit the user
- Uncheck sites they shouldn't access
- Keep other sites checked
- Save changes
Downgrade Permissions
Reduce access level instead of removing:
- Edit the user
- Change from Admin to User or View Only
- This limits what they can do without removing them
When to Remove Access
Employee Offboarding
When someone leaves your organization:
- Remove access immediately
- Document the removal
- Review if they had access to other tools
- Consider changing shared credentials
Project Completion
For temporary or project-based access:
- Remove access when project ends
- Keep records of who had access and when
- Follow up to ensure removal was complete
Security Concerns
If you suspect unauthorized activity:
- Remove access immediately
- Review recent activity logs
- Check for any configuration changes
- Consider resetting API keys
Best Practices
Timely Removal
- Remove access same day as departure
- Don't wait for IT ticket processing
- Act immediately on security concerns
Documentation
- Log when and why access was removed
- Keep for compliance and audit purposes
- Note who authorized the removal
Exit Checklist
Include Clicky in your offboarding process:
- Identify all analytics tools
- Remove access from each platform
- Verify removal was successful
- Update access documentation
Recovery
If access was removed in error:
- Re-invite the user
- Restore previous permission level
- Add back appropriate site access
- Verify everything is working